Goodwill HOST Students Job Shadow with The BEST!

On Friday, April 20th, Goodwill’s hospitality training class (HOST) enjoyed a site visit to the Ritz-Carlton Pentagon City for a day of job shadowing with a staff internationally recognized for its premier customer service. Julie Matos, the hotel’s Director of Training & Development welcomed the Goodwill students who were treated to coffee and tea service before separating to shadow hotel employees throughout the “front and back of the house”. Upon completion of the job shadowing portion of the day, the students were allowed to share what they learned with their classmates and ask questions of other members of the hotel staff. Matthew Baldwin, Goodwill’s Hospitality Skills Trainer wrote in a thank you email to the Ritz-Carlton Pentagon City Human Resources staff, “…I appreciate your willingness to connect students with managers because the students can begin to formulate mental pictures of what their future success looks like, both in the end and along the journey…You inspired each class member to advance their hospitality careers with greater velocity than before.”

Goodwill would like to acknowledge the amazing staff at the Ritz Carlton Pentagon City for efforts. The employees that participated in the job shadowing program consisted of the following team members:

Andrea Bloch, Catering Sales Manager
Virginia Tancheva, Club Concierge
Estrella Cody, Communications
Jamar Short, Room Service Supervisor
Mike Drees, Director of Engineering
Anthony Fisher, Housekeeping House Person
Bruce Cooke, Director of Loss Prevention
Yolanda Bolanos, Sales Administrative Assistant
Allison Bell, Manager of Meetings and Special Events
Noree Hatheway, Pastry Chef & Matthew Morrison, Executive Chef

Goodwill is always looking for other businesses that might enjoy working with our students and providing them with a first hand perspective on the jobs for which they are training. If you’re business might like to help Goodwill, please contact Goodwill’s training and employment division at 202-636-4225.